Editorial contact for ventilacion.cat

Contact address

The portal’s public, monitored address is vik@ventilacion.cat. The publisher is Aleksandr Prokofyev. No other ventilacion.cat email address, contact form, phone number or social profile is published as official on this site.

The address is for editorial and privacy matters. It is not a sales inbox and it does not collect details to pass to installers. The privacy page explains how email and data-rights requests are handled.

If an address, phone number or profile appears elsewhere under the portal’s name, check it against this page before using it.

What the editorial channel is for

It exists to improve the published text. That covers:

• A claim the source does not support. A sentence that says more than the cited document does, a figure carried across wrongly, a rule summarised as though it bound more people than it actually binds.
• A source that is missing or has moved on. Official or technical documentation that should sit at the foot of a page and does not, or a later version of something already cited.
• A gap. A housing situation the portal explains nowhere, or explains in a way that does not fit the home it is being read from.
• Language. Awkward English, a term carried over literally from Spanish or Catalan where the English trade word is different, or a sentence that can be read two ways.
• Things that are broken. Links that go nowhere, pages that fail to load, content that does not match its heading.

A correction can actually be checked when it carries four things: which page, which exact sentence, what is wrong with it, and, where one exists, the document that shows it. With those four an amendment can be verified the same day. Without them the sentence often cannot even be found.

One detail specific to reading in English: quote the English wording and the English page. The same material is published in five languages and the sentences do not line up one to one between them, so a phrase remembered through a translation is slow to trace.

What cannot be answered from here

Some entirely reasonable requests are beyond what this portal can do, and it is fairer to say so before anyone spends time writing them out.

• A diagnosis of one particular home. Not from photographs, not from a floor plan, not from a very careful written description.
• Quotes, prices, visits or work. This site is informational. It does not install, design, commission, legalise or maintain anything, and there is no service waiting behind the pages.
• A recommendation of a specific company or tradesperson.
• Reports, certificates or expert opinions, or paperwork for a permit, a residents' association or an insurance claim.
• Health questions. If someone at home has symptoms they put down to damp or mould, that is for a medical professional to assess rather than a website.

Why a damp problem is not settled in writing

A photographed stain shows the result, not the mechanism. Condensation, a leak, rising damp and rain getting in can leave marks that look much alike, and each one calls for a different remedy. Telling them apart reliably takes an inspection on site.

In the room you can check what does not travel inside a message: whether the surface where water appears really is colder than the ones around it; whether the bathroom extractor is moving air or only making noise; whether replacement air can reach that room under the door at all; how a bedroom facing an interior light well behaves through the night; the condition and the route of a shared vertical duct; whether the flat has openings on one façade only. A place that stands shut up for weeks between visits adds a further variable, because nobody is there to open anything.

None of that is a reason to explain less. The portal can set out how each mechanism works and which checks are worth making before anything is touched or bought. What it cannot do is rule on a home it has not seen.

What happens to a correction

Every report of an error is checked against the source that carried the claim. If the source says less than the page said, the sentence is narrowed or withdrawn. If nothing supports it, the claim goes. When the change affects the substance of a page, its review date moves with it.

No response time is promised, and not every suggestion will be taken up: some fall outside what the portal covers, and some questions only have an answer after a technical assessment in the home itself. How sources are chosen, and how far a source is allowed to be stretched, is set out on the editorial methodology page.

Worth writing down before you contact us

The pages here are arranged by symptom rather than by product family: water on the glass in the morning, a bathroom that never quite dries, a shut room that smells stale, heavy air after new windows went in. Reading starts from the thing that is wrong.

If there is a real damp problem in front of you, record how it behaves over several days before discussing it with anyone. Which rooms it appears in and which it spares. What time of day, and what the weather is doing outside. Whether it began after a specific change to the flat. What happens when the home is ventilated one way rather than another. Those notes are worth having either way, whether they eventually come here as a correction to something the portal got wrong, or whether what you actually need is someone standing in the room, which is often the case.